mnm77 Privacy Policy — How We Handle Your Data

Your Privacy at a Glance

The five cards below summarise the core commitments in this Privacy Policy. Please read all sections in full to understand how mnm77 handles your personal data on mnm77.pro.

1Introduction

mnm77 ("we", "us", "our") operates mnm77.pro, a cricket-focused online gaming and sports betting platform serving players in Bangladesh. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you register for, access, or use the mnm77 platform, including through your mobile device or desktop browser.

By creating an account on mnm77 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you should not use the platform and may contact [email protected] to request account closure.

2Information We Collect

mnm77 collects personal data only to the extent necessary to operate the platform, deliver services to you, comply with legal obligations, and prevent fraud. The categories of information we may collect include:

• Registration data: your mobile number, chosen username, date of birth, and any additional fields completed during account setup or KYC verification.
• Identity verification documents: copies of national identity card, passport, or other government-issued documents submitted during the KYC process.
• Financial transaction data: deposit and withdrawal amounts, timestamps, payment method references (bKash account number, Nagad number, Rocket number, or bank account details), and transaction IDs.
• Gaming activity data: bet placement records, game history, wagering amounts, session durations, and outcomes — retained for dispute resolution and responsible gaming monitoring purposes.
• Device and technical data: IP address, device type and model, operating system, browser type and version, screen resolution, and session activity logs collected automatically when you access mnm77.pro.
• Communications data: records of support tickets, live chat transcripts, and email correspondence with the mnm77 customer support team, retained to ensure quality assurance and dispute resolution.

mnm77 does not intentionally collect sensitive personal data beyond what is strictly required for KYC compliance and responsible gaming obligations. Where sensitive data is collected (for example, in connection with a self-exclusion request), it is treated with the highest level of confidentiality.

3How We Use Your Information

Personal data collected by mnm77 is used for the following purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent or being required to do so by law:

• Account creation and management: processing your registration, verifying your identity, maintaining your account, and facilitating password resets and account security measures.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and supported bank transfer channels, and maintaining financial records as required by applicable regulations.
• Platform operation and customer support: responding to your enquiries, resolving disputes, processing bonus claims, and providing general technical and account support.
• Legal compliance and fraud prevention: fulfilling our obligations under applicable anti-money-laundering, know-your-customer, and responsible gaming regulations; detecting, investigating, and preventing fraudulent activity, cheating, and prohibited conduct on the platform.
• Service improvement and analytics: analysing aggregated and anonymised usage patterns to improve the platform's features, performance, and user experience. Individual user data is not used for profiling or automated decision-making that produces legal or similarly significant effects.
• Marketing communications: where you have consented to receive promotional messages, sending offers related to mnm77 bonuses, cricket betting events such as BPL and IPL, and seasonal promotions. You may withdraw marketing consent at any time by contacting [email protected].

4Legal Basis for Processing

mnm77 processes personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being processed:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you agreed to when creating your account, including account management, payment processing, and dispute resolution.
• Legal obligation: processing required to comply with applicable laws, including anti-money-laundering legislation, tax reporting obligations, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing for fraud prevention, platform security, service improvement, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: where you have given explicit consent for a specific processing activity — such as receiving marketing communications — we process your data on that basis. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Sharing Your Information

mnm77 does not sell your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment service providers: transaction data is shared with bKash, Nagad, Rocket, and other supported payment processors solely to execute your deposit and withdrawal instructions. These providers process your data under their own privacy policies and are bound by applicable financial regulation.
• Game technology providers: game history and session data may be shared with licensed game suppliers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi to the extent required to deliver their games on our platform and to resolve game-related disputes.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or a valid legal order. mnm77 will notify you of any such disclosure where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of the assets of mnm77, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to request deletion of your data prior to the transfer.

6Data Retention

mnm77 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of the account relationship; financial transaction records are retained for a minimum of 5 years following the transaction date in accordance with applicable financial record-keeping obligations; KYC documentation is retained for a minimum of 5 years following account closure; gaming activity logs are retained for a minimum of 3 years for dispute resolution and regulatory audit purposes; marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as proof of consent.

When the applicable retention period expires and there is no overriding legal reason to retain data further, mnm77 will securely delete or anonymise your personal data. Where full deletion is not immediately possible due to backup or archival system constraints, the data will be isolated from active processing until deletion can be completed.

7Data Security

mnm77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption on all data transmissions between your device and mnm77.pro, ensuring that your credentials, payment details, and session data cannot be intercepted in transit.
• Restricted access controls: personal data is accessible only to mnm77 personnel and authorised processors who require access to perform their specific job functions. Access rights are reviewed and updated regularly.
• Secure password storage: account passwords are stored using industry-standard one-way hashing. mnm77 staff cannot retrieve your password in plain text; in the event of a forgotten password, a reset process is used rather than password retrieval.
• Fraud monitoring systems: automated systems analyse transaction patterns and account behaviour to detect and flag potentially fraudulent or suspicious activity for review by our security team.

Despite our security measures, no method of electronic data transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected users as promptly as practicable.

8Cookies and Tracking Technologies

mnm77 uses cookies and similar session-management technologies on mnm77.pro. Cookies are small text files stored on your device that help the platform remember your session state, preferences, and authentication status. The types of cookies we use are:

• Strictly necessary cookies: session authentication tokens required to keep you logged in securely during your visit. These cannot be disabled without preventing access to the platform.
• Functional cookies: cookies that remember your language preference, display settings, and responsible gaming tool configurations (such as deposit limit settings) so you do not need to re-enter them on each visit.
• Analytics cookies: anonymised aggregated data used to understand how players navigate mnm77.pro, which pages receive the most visits, and where technical errors occur. This data does not identify individual users and is used solely to improve the platform.

You can manage or delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your mnm77 account. Functional and analytics cookies can be disabled without affecting core platform access. mnm77 does not use third-party advertising or behavioural tracking cookies.

9Your Rights Over Your Personal Data

As a data subject, you have the following rights with respect to the personal data mnm77 holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered mobile number:

• Right of access: you may request a copy of the personal data we hold about you. We will provide this within 30 days of a verified request, free of charge for the first request in any 12-month period.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. We will action verified rectification requests within 14 days.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent on which processing was based, or where processing is unlawful. This right is subject to legal retention obligations.
• Right to restriction: you may request that we restrict processing of your data while a rectification or erasure request is being assessed, or where you contest the accuracy of data we hold.
• Right to data portability: where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, we will cease processing your data for that purpose immediately upon receipt of your objection.

mnm77 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

10Payment Data and Financial Information

When you make a deposit or request a withdrawal on mnm77, your payment details — including your bKash, Nagad, or Rocket mobile number and transaction reference — are transmitted directly to the relevant payment service provider over an encrypted connection. mnm77 does not store full payment account credentials on its own servers beyond what is required for transaction reconciliation and anti-money-laundering record-keeping.

Financial transaction records, including deposit and withdrawal amounts, dates, and payment method references, are retained for a minimum of 5 years following the date of each transaction in accordance with applicable financial record-keeping obligations. These records may be disclosed to regulatory authorities upon lawful request.

11Protection of Minors

mnm77 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, all users are required to confirm their date of birth. Where mnm77 suspects or discovers that a registered user is under 21 years of age, the account will be immediately suspended pending identity verification, and any funds held in the account will be frozen pending investigation. If you believe a minor has registered on mnm77, please contact [email protected] immediately.

12Third-Party Links

mnm77.pro does not contain links to third-party websites. If any such links appear in promotional content or communications, please be aware that those third-party sites have their own privacy policies and mnm77 has no control over, and accepts no responsibility for, the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any website you visit.

13Changes to This Privacy Policy

mnm77 reserves the right to update or amend this Privacy Policy at any time. The revised policy will be published on this page with an updated effective date. Where changes are material — for example, where we introduce a new category of data processing or a new type of third-party data sharing — we will endeavour to provide advance notice via a platform notification or by email to the address associated with your account.

Your continued use of mnm77 following the publication of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you should stop using the platform and may request account closure by contacting [email protected].

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mnm77 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days of receipt, in accordance with applicable data protection standards.

Email: [email protected]